Privacy Policy
Who we are
Tidder Solutions is a Botswana-based technology company that develops and provides digital solutions, software, automated workflows, data management systems, and technology services to individuals, businesses, and organisations.
We are committed to protecting your privacy and ensuring that personal information shared with us is handled responsibly, securely, and transparently.
This Privacy Policy explains how Tidder Solutions collects, uses, stores, and protects personal information when you visit our website, contact us, use our services, or interact with our digital products.
For the purposes of this policy, "we", "our", and "us" refer to Tidder Solutions.
A legal disclaimer
This Privacy Policy is intended to provide general information about how Tidder Solutions handles personal information.
While we take reasonable steps to protect the information entrusted to us, no website, digital platform, or electronic communication system can be guaranteed to be completely secure.
This policy should be read together with any applicable terms and conditions, service agreements, or privacy notices associated with our individual products and services.
Our handling of personal information is subject to applicable laws and regulations in Botswana and any other relevant jurisdictions in which we operate.
Privacy Policy
Tidder Solutions respects the privacy of individuals who visit our website, communicate with our team, or use our products and services.
We aim to collect only the information necessary to provide our services, respond to enquiries, improve our website, and maintain the security and functionality of our digital systems.
We do not intend to collect personal information unnecessarily or use it for purposes unrelated to our business activities without an appropriate basis.
Information we collect
Depending on how you interact with our website and services, we may collect the following categories of information:
1. Personal information
Information you voluntarily provide when contacting us, requesting information, submitting an enquiry, or engaging with our services.
This may include:
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Your name and surname.
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Email address.
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Telephone number.
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Company or organisation name.
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Your position or professional role.
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Information included in messages, enquiries, or other communications.
2. Website usage information
When you visit our website, certain technical information may be collected automatically, depending on the website functionality and services in use.
This may include:
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Your IP address.
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Browser type and version.
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Device and operating system information.
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Pages visited and interactions with our website.
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Date, time, and duration of visits.
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Referring websites or sources.
3. Information relating to our products and services
If you use our digital products, software, or services, we may collect information necessary to provide, maintain, and support those services.
The information collected will depend on the specific product, its functionality, and your relationship with us.
Where a product processes personal information on behalf of a client organisation, the collection and use of that information may also be governed by the relevant service agreement and product-specific privacy notice.
4. Information you provide through communications
We may retain information you provide when communicating with us through email, website contact forms, telephone, or other communication channels.
This information may include your enquiry, feedback, support requests, or other correspondence.
Why we use it
We collect and use personal information for legitimate business and operational purposes, including:
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To respond to enquiries and requests for information.
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To communicate with prospective and existing clients.
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To provide, maintain, and improve our products and services.
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To manage client relationships and service agreements.
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To provide technical support and resolve issues.
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To operate, secure, and maintain our website and digital systems.
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To understand website usage and improve user experience.
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To protect against unauthorised access, fraud, misuse, and security threats.
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To comply with applicable legal and regulatory obligations.
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To communicate relevant updates about our services where appropriate.
We will not use personal information for purposes that are incompatible with the reasons it was collected without an appropriate legal basis or consent where required.
Who can see it
Tidder Solutions does not sell personal information to third parties.
Personal information may be accessed by authorised members of our team who require it to perform their responsibilities.
We may also share information with trusted service providers where necessary to operate our website, provide our services, maintain our systems, or support our business operations.
These may include:
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Website hosting and infrastructure providers.
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Email and communication service providers.
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Software and technology providers.
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Technical support and maintenance providers.
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Professional advisers, where necessary.
Where appropriate, we take reasonable steps to ensure that service providers handle personal information responsibly and protect it against unauthorised access or disclosure.
We may also disclose information where required by law, regulation, court order, or a lawful request from an authorised public authority.
Where our products are provided to organisations, those organisations may control or access information processed through their accounts and systems in accordance with the applicable service arrangements.
We do not make personal information publicly available unless it is intentionally submitted for public display or disclosure is otherwise permitted or required by law.
How long we keep it
Tidder Solutions retains personal information only for as long as reasonably necessary for the purposes for which it was collected.
The period of retention may depend on:
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The nature of the information.
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The purpose for which it was collected.
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The duration of our relationship with you.
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Applicable legal, regulatory, or contractual requirements.
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The need to resolve disputes or protect our legitimate business interests.
Enquiries and communications may be retained for a reasonable period to manage our business relationships and respond to future requests.
Information associated with our products and services may be retained for the duration of the relevant service agreement or account, subject to applicable retention requirements.
When personal information is no longer required, we will take reasonable steps to delete it, securely dispose of it, or anonymise it where appropriate.
Some information may remain in backups or archived systems for a limited period before it is permanently removed.
Changes
Tidder Solutions may update this Privacy Policy from time to time to reflect changes in our business operations, technology, services, or applicable legal requirements.
When changes are made, the updated policy will be published on this page together with a revised "Last updated" date.
We encourage visitors and users of our services to review this page periodically to remain informed about how we handle personal information.
Continued use of our website or services after an updated policy has been published will be subject to the applicable policy and relevant legal requirements.
Contact us
If you have questions about this Privacy Policy, wish to enquire about how your personal information is handled, or would like to raise a privacy-related concern, please contact Tidder Solutions through the contact details provided on our website.
Tidder Solutions
Botswana
Website: https://tiddersolutions.com
Email: info@tiddersolutions.com